Store Manager: Lead Team, Build Client Relationships

ALICE + OLIVIA; Los Angeles (CA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Seasonal clothing allowance

Health, dental, & vision insurance

401(k) with match

PTO, floating holidays

Job summary

ALICE + OLIVIA is seeking a Store Manager in Los Angeles to drive sales and cultivate long-lasting client relationships while delivering an exceptional customer experience. You will lead a team on the sales floor, coach staff, manage store operations, and optimize profitability and efficiency.

You will report to the District Manager and play a key role in shaping store culture, performance, and customer satisfaction through strategic leadership and hands-on mentorship.

Qualifications

• Previous management experience required.
• Previous sales experience required.
• Ability to lift and move merchandise up to 25 pounds as needed.
• Standing and walking for long periods across the store.
• Flexible schedule including days, nights, weekends, and holidays.

Responsibilities

• Meet personal and store sales goals by delivering outstanding customer service.
• Develop and maintain long-lasting client relationships to grow returning business.
• Actively outreach to client base via email, phone, and text messaging.
• Use selling culture and training tools to meet KPI expectations.
• Stay informed on trends of each collection and coach stylists accordingly.
• Lead by example on the sales floor and coach staff to strengthen client relationships.
• Provide immediate feedback to inspire and develop the team.
• Maintain organization, upkeep, and cleanliness of front and back of house.
• Recruit, hire, onboard, and train all new hires.
• Support HR, Operations, Client Services, and Visuals to develop a well-rounded leader.
• Ensure payroll integrity and follow payroll processes.
• Support Diversity, Equity, and Inclusion initiatives.
• Ensure the sales floor reflects the brand and promotes teamwork.

Skills

Customer focus

Drive for results

Team player

Time management

Personal credibility

Business acumen

Communication

Managerial courage

Managing performance

Motivating others

Job description

ALICE + OLIVIA is seeking a Store Manager in Los Angeles to drive sales and cultivate long-lasting client relationships while delivering an exceptional customer experience. You will lead a team on the sales floor, coach staff, manage store operations, and optimize profitability and efficiency.

You will report to the District Manager and play a key role in shaping store culture, performance, and customer satisfaction through strategic leadership and hands-on mentorship.