Store Leader: Sales Growth & Client Relationships

ALICE + OLIVIA; New Orleans (LA); On-site; USD 60,000 - 90,000; Full time

Job summary

ALICE + OLIVIA in New Orleans seeks a Store Manager to drive profitability and create exceptional client experiences on the sales floor. You will coach a team, build lasting relationships, and oversee daily operations to ensure smooth store performance.

The role emphasizes leadership, payroll integrity, diversity initiatives, and a culture of feedback to continuously elevate store results and stylist development.

Qualifications

• Previous management experience required
• Previous sales experience required

Responsibilities

• Meet personal and store sales goals by ensuring that each customer receives outstanding customer service
• Establish a returning client business by developing and maintaining long lasting relationships
• Actively outreach to client base to strengthen relationship via email, phone call and text messaging
• Utilize company selling culture and training tools to meet and exceed KPI expectations
• Actively learn and speak to the trends of each collection, with the end goal of always building stronger stylists
• Maintain an active sales floor presence to lead by example and coach staff to develop strong client relationships
• Maintain organization, upkeep, and cleanliness of both the front and back of house
• Recruit, hire, onboard, and train all new hires
• Participate in all Divisions of Responsibility (Human Resources, Operations, Client Services, and Visuals) to support overall business and develop as a well-rounded leader
• Ensure the integrity of payroll and the payroll process
• Actively support Diversity, Equity, and Inclusion initiatives
• Ensure that the sales floor is maintained and beautifully reflects the brand
• Cultivate an environment which promotes teamwork and comradery
• Remain coachable and open to feedback to continuously develop in your role
• Act as a leader in the District and as a partner to fellow Store Managers

Skills

Customer focus

Drive for results

Team player

Time management

Personal credibility

Business acumen

Communication

Managerial courage

Managing performance

Motivating others

Job description

ALICE + OLIVIA in New Orleans seeks a Store Manager to drive profitability and create exceptional client experiences on the sales floor. You will coach a team, build lasting relationships, and oversee daily operations to ensure smooth store performance.

The role emphasizes leadership, payroll integrity, diversity initiatives, and a culture of feedback to continuously elevate store results and stylist development.