Store Manager: Lead High-Impact Retail & Client Relations

ALICE + OLIVIA; New York (NY); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Clothing allowance

401(k) with an employer match

Medical, dental, and vision

Floating holidays

Monthly and seasonal bonuses

Job summary

ALICE + OLIVIA seeks a Store Manager in New York to lead daily operations, drive sales, and cultivate long-lasting client relationships. You will coach a team, maintain store standards, and ensure payroll integrity while promoting a culture of exceptional customer experiences.

You will manage hiring, training, and performance, while aligning with DEI initiatives and brand standards to deliver profitable results in a fast-paced retail environment.

Qualifications

• Previous management experience
• Previous sales experience
• Ability to manage payroll and store operations

Responsibilities

• Meet personal and store sales goals by delivering outstanding customer service
• Develop and maintain long-lasting client relationships to drive repeat business
• Outreach to client base via email, phone, and text to strengthen relationships
• Use selling culture and training tools to meet and exceed KPI expectations
• Stay current with trends of each collection to empower stylists
• Lead by example on the sales floor and coach staff to build client relationships
• Provide timely feedback on the floor to inspire and develop the team
• Oversee store organization, upkeep, and cleanliness of front and back of house
• Recruit, hire, onboard, and train new hires
• Support HR, Operations, Client Services, and Visuals divisions to grow as a leader
• Ensure payroll integrity and efficient payroll processes
• Support Diversity, Equity, and Inclusion initiatives
• Maintain a sales floor that reflects the brand beautifully
• Foster teamwork and camaraderie and remain coachable to grow in the role
• Act as a District leader and partner to fellow Store Managers

Skills

Customer focus

Drive for results

Team player

Time management

Personal credibility

Business acumen

Communication

Managerial courage

Managing performance

Motivating others

Tools

POS system

Job description

ALICE + OLIVIA seeks a Store Manager in New York to lead daily operations, drive sales, and cultivate long-lasting client relationships. You will coach a team, maintain store standards, and ensure payroll integrity while promoting a culture of exceptional customer experiences.

You will manage hiring, training, and performance, while aligning with DEI initiatives and brand standards to deliver profitable results in a fast-paced retail environment.