Store Leader & People Champion: Drive Impact & Growth

Goodwill NCW Jobs; Manitowoc (WI); On-site; USD 52,000 - 70,000; Full time

Job summary

Goodwill NCW in Manitowoc, WI is seeking an experienced store leader to oversee donations flow, staff development, and daily operations. You will guide hiring, onboarding, training, and performance management to build a high-performing team while ensuring a strong customer experience.

You’ll partner with the Store Manager and Regional Manager to meet sales and production goals, maintain standards, and promote safety. Flexibility to work evenings and weekends is expected.

Qualifications

• High School diploma or equivalent preferred.
• 4+ years of leadership experience preferred.
• Excellent time management and prioritization skills and the ability to work through multiple tasks simultaneously under time constraints.
• Excellent communication, customer service and attention to detail.
• Experience with reporting and dashboard tools.
• A valid driver’s license with an acceptable driving record and the ability to travel to other locations is required.

Responsibilities

• Oversees the donation door to store floor process, ensuring proper stewardship of all donations and creating a customer-centric experience for shoppers.
• Assumes leadership in store operational aspects including talent management—hiring, onboarding, training, performance management, mentoring and development.
• Executes marketing, advertising, and communication strategies and collaborates with community members on mission awareness and advancement.
• Manages a broad range of retail activities including scheduling, opening/closing, production, store cleanliness, safety, and driving performance metrics.

Skills

Leadership

Team development

Communication

Customer service

Problem solving

Time management

Scheduling

Attention to detail

Education

High School diploma or equivalent

Tools

Word

Excel

PowerPoint

SharePoint

Outlook

Job description

Goodwill NCW in Manitowoc, WI is seeking an experienced store leader to oversee donations flow, staff development, and daily operations. You will guide hiring, onboarding, training, and performance management to build a high-performing team while ensuring a strong customer experience.

You’ll partner with the Store Manager and Regional Manager to meet sales and production goals, maintain standards, and promote safety. Flexibility to work evenings and weekends is expected.