Assistant Store Manager - Lead Team & Customer Experience

Lovisa Holdings Limited; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Lovisa Holdings Limited in New York, NY is seeking an Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences and supporting daily operations. You will play a key role in maintaining store standards, merchandising, and crew development.

The role emphasizes coaching, sales leadership, and efficient store operations in a fast-paced fashion retail environment, with a focus on customer satisfaction and brand representation.

Qualifications

• 2+ years retail management experience.
• Strong problem-solving and decision-making abilities.
• Excellent interpersonal and communication skills.
• Demonstrated leadership capabilities.
• Passion for retail and fashion.
• Ability to work in a fast-paced environment.
• Flexible availability including evenings, weekends, and holidays.
• Physical ability to stand, lift, and move merchandise.
• Embodies company values and culture.
• Maintains professional appearance and attitude.
• Acts as a brand ambassador in-store and in the community.
• Keeps up-to-date with fashion trends and product knowledge.

Responsibilities

• Support Store Manager in training, coaching, and developing store associates.
• Foster effective communication across all team members.
• Lead by example in providing outstanding customer service.
• Assist in recruiting, hiring, and onboarding new team members.
• Drive sales performance through team motivation and leadership.
• Execute opening/closing procedures and other operational tasks.
• Manage inventory control and stockroom organization.
• Oversee accurate processing of shipments and merchandise flow.
• Monitor shrink prevention measures and store standards.
• Ensure store meets visual merchandising standards.
• Create an engaging shopping environment and resolve customer concerns professionally.
• Maintain store appearance and cleanliness.
• Lead team in delivering personalized service.
• Support payroll management and scheduling.
• Maintain accurate financial records and reports.
• Ensure compliance with company policies and procedures.
• Assist with loss prevention initiatives.

Skills

Retail mgmt

Customer service

Leadership

Communication

Problem solving

Team motivation

Adaptability

Job description

Lovisa Holdings Limited in New York, NY is seeking an Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences and supporting daily operations. You will play a key role in maintaining store standards, merchandising, and crew development.

The role emphasizes coaching, sales leadership, and efficient store operations in a fast-paced fashion retail environment, with a focus on customer satisfaction and brand representation.