Store Manager: Lead Sales, Client Relationships & Team

Alice and Olivia; Greenwich (CT); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Bonuses

Clothing allowance

401(k) match

Medical, dental, and vision

Floating holidays

Job summary

Alice and Olivia is seeking a Store Manager to lead daily operations in our Greenwich, CT store. The role focuses on delivering exceptional customer service, developing lasting client relationships, and driving profitability through staff coaching and KPI achievement.

The Store Manager will oversee hiring, training, and performance, while aligning with the district leadership to maintain brand standards and a high-energy selling culture.

Qualifications

• Previous management experience required.
• Previous sales experience required.
• Ability to lift up to 25 pounds and stand for long periods.
• Flexible schedule including days, nights, weekends, and holidays.

Responsibilities

• Meet personal and store sales goals by ensuring that each customer receives outstanding customer service.
• Establish a returning client business by developing and maintaining long lasting relationships.
• Actively outreach to client base to strengthen relationships via email, phone call and text messaging.
• Utilize company selling culture and training tools to meet and exceed KPI expectations.
• Actively learn and speak to the trends of each collection, with the end goal of always building stronger stylists.
• Maintain an active sales floor presence to lead by example and coach staff to develop strong client relationships.
• Provide in the moment feedback on the sales floor, with the goal of inspiring and developing the sales team.
• Maintain organization, upkeep, and cleanliness of both the front and back of house.
• Recruit, hire, onboard, and train all new hires.
• Participate in all Divisions of Responsibility to support overall business and develop as a well-rounded leader.
• Ensure the integrity of payroll and the payroll process.
• Actively support Diversity, Equity, and Inclusion initiatives.
• Ensure that the sales floor is maintained and beautifully reflects the brand.
• Cultivate an environment which promotes teamwork and comradery.
• Remain coachable and open to feedback to continuously develop in your role.
• Act as a leader in the District and as a partner to fellow Store Managers

Skills

Customer focus

Drive for results

Team player

Time management

Personal credibility

Business acumen

Communication

Managerial courage

Managing performance

Motivating others

Job description

Alice and Olivia is seeking a Store Manager to lead daily operations in our Greenwich, CT store. The role focuses on delivering exceptional customer service, developing lasting client relationships, and driving profitability through staff coaching and KPI achievement.

The Store Manager will oversee hiring, training, and performance, while aligning with the district leadership to maintain brand standards and a high-energy selling culture.