Store Manager: Lead Growth & Customer Experience (Bonus)

Cash America Pawn; Toledo (OH); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Monthly bonus

Earned Wage Access

Benefits: Medical, Dental, Vision,Life

401(k) auto-enrollment

Vacation & Sick/Personal time

Tuition reimbursement

Employee discounts

Job summary

FirstCash Holdings, Inc. is seeking a Store Manager in Toledo, OH to lead daily store operations, develop staff, and drive sales and profitability across jewelry, electronics and more.

The role offers an hourly wage of $20.37–$23.50 plus a monthly store performance bonus, opportunities for earned wage access, benefits, and growth within a nationwide pawn network. You will recruit, train, coach, manage inventory, protect assets, and deliver exceptional customer service while maintaining

Qualifications

• 2+ years of management and customer service experience.
• Retail, sales, or multi-unit retail experience preferred.
• Bilingual applicants encouraged to apply.

Responsibilities

• Lead all aspects of daily store operations.
• Deliver exceptional customer service and promote a customer-focused culture.
• Recruit, hire, train, coach, and develop team members.
• Drive sales, loan, and profitability goals.
• Analyze business results and implement action plans to improve performance.
• Manage inventory, merchandising, and store presentation standards.
• Oversee asset protection, cash handling, and operational compliance.
• Monitor loan and buying transactions to ensure accuracy and integrity.
• Build customer relationships and support new customer acquisition efforts.
• Communicate goals, expectations, and performance objectives to team members.
• Maintain product knowledge across merchandise categories.

Skills

Leadership

Coaching

Employee development

Customer service

Communication

POS system

Problem solving

Multitasking

Education

High school diploma or GED

Tools

POS system

Job description

FirstCash Holdings, Inc. is seeking a Store Manager in Toledo, OH to lead daily store operations, develop staff, and drive sales and profitability across jewelry, electronics and more.

The role offers an hourly wage of $20.37–$23.50 plus a monthly store performance bonus, opportunities for earned wage access, benefits, and growth within a nationwide pawn network. You will recruit, train, coach, manage inventory, protect assets, and deliver exceptional customer service while maintaining