Store Manager: Lead Team, Drive Sales & Service

Cash America Pawn; Fort Worth (TX); On-site; USD 2,066,000 - 3,444,000; Full time

Benefits offered by this job

Monthly bonus opportunities

Earned Wage Access

Employee discounts

Medical, Dental, Vision, Life & 2

Vacation & Sick time

401(k) auto-enrollment

Tuition reimbursement

Job summary

FirstCash Holdings, Inc. is seeking a Store Manager in Fort Worth, Texas to lead daily store operations, develop team members, and drive customer satisfaction and profitability.

You will oversee inventory, asset protection, and financial performance while delivering a superior shopping experience across diverse merchandise. The role requires 2+ years of management and customer service experience, a high school diploma or GED, and flexible retail scheduling.

Qualifications

• Must have 2+ years of management and customer service experience.
• High school diploma or GED required.
• Retail or multi-unit retail experience preferred.
• Strong leadership and communication skills.
• Ability to stand, walk, and lift up to 50 lbs.

Responsibilities

• Lead all aspects of daily store operations.
• Deliver exceptional customer service and promote a customer-focused culture.
• Recruit, hire, train, coach, and develop team members.
• Drive sales, loan, and profitability goals.
• Analyze business results and implement action plans to improve performance.
• Manage inventory, merchandising, and store presentation standards.
• Oversee asset protection, cash handling, and compliance.
• Monitor loan and buying transactions for accuracy and integrity.
• Build customer relationships and support new customer acquisition.
• Communicate goals and performance expectations to team.

Skills

Management experience

Customer service

Leadership

Team coaching

Education

High school diploma or GED

Tools

POS system

Merchandise handling

Job description

FirstCash Holdings, Inc. is seeking a Store Manager in Fort Worth, Texas to lead daily store operations, develop team members, and drive customer satisfaction and profitability.

You will oversee inventory, asset protection, and financial performance while delivering a superior shopping experience across diverse merchandise. The role requires 2+ years of management and customer service experience, a high school diploma or GED, and flexible retail scheduling.