Store Manager — Lead, Develop & Delight Customers

Carters Inc.; Murfreesboro (TN); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health benefits

30% employee discount on Carter’s брен

Paid time off

Holidays and parental leave

Adoption assistance

Educational advancement (GED/degreetu)

Charitable matching gifts

Job summary

Carter’s is seeking a Store Manager in Murfreesboro, TN, to lead a dynamic team in delivering exceptional customer experiences. You will coach staff, build a strong talent pipeline, and drive brand standards in product knowledge, merchandising, and service.

You’ll partner with leadership to grow our teams and ensure a welcoming, inclusive environment for families. You will oversee store operations, payroll, budgets, and KPI analysis, while fostering loyalty through our programs and a

Qualifications

• Minimum of 3 years of retail or related management experience leading direct reports.
• A high school diploma or GED.
• Proficient computer and technology skills including Outlook and Excel.

Responsibilities

• Build a talent pipeline through networking and recruiting; develop succession plans by training and developing your team.
• Foster a positive, safe, and inclusive work environment for employees to collaborate and recognize performance to increase engagement.
• Grow leaders through direction, delegation, and development of their teams.
• Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program.
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
• Build customer loyalty by directing and coaching the team on loyalty programs and benefits.
• Execute merchandising and operations directions; manage payroll and budgets.
• Understand and analyze KPIs and identify behaviors to drive results.
• Seamlessly lead an omnichannel experience with trained teams across tools.
• Reduce loss through consistent customer service, education, and operational controls.

Skills

Leadership

Retail management

Customer focus

KPI analysis

Payroll & budgeting

Merchandising

Training & development

Communication

Education

High school diploma or GED

Tools

Outlook

Excel

Job description

Carter’s is seeking a Store Manager in Murfreesboro, TN, to lead a dynamic team in delivering exceptional customer experiences. You will coach staff, build a strong talent pipeline, and drive brand standards in product knowledge, merchandising, and service.

You’ll partner with leadership to grow our teams and ensure a welcoming, inclusive environment for families. You will oversee store operations, payroll, budgets, and KPI analysis, while fostering loyalty through our programs and a