Customer Experience Lead - Baby & Kids Brand

Carter's, Inc.; Murfreesboro (TN); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee discount

Education assistance

Language learning opportunities

Training programs

Job summary

Carter’s, Inc. is seeking a Sales Associate in Murfreesboro to be the first face of the brand for growing families. Welcome customers, assist with baby and family essentials, and guide them through our loyalty programs.

Provide upbeat service in a fast-paced retail environment and help maintain a clean, welcoming store. This role supports the Carter’s mission and inclusive culture. The position emphasizes customer engagement, product knowledge, and teamwork, with availability for days, weekends,

Qualifications

• Previous retail or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to stand for extended periods and lift up to 40 lbs.

Responsibilities

• Greet customers warmly and assist with product selection and styling.
• Resolve issues promptly and professionally to ensure a positive shopping experience.
• Assist customers with omnichannel needs to ensure seamless service across channels.
• Accurately complete sales transactions at the register.
• Restock floor and complete shipment as needed.
• Explain current promotions and Carter’s loyalty program to customers.

Skills

Customer service

Communication

Multitasking

POS knowledge

Job description

Carter’s, Inc. is seeking a Sales Associate in Murfreesboro to be the first face of the brand for growing families. Welcome customers, assist with baby and family essentials, and guide them through our loyalty programs.

Provide upbeat service in a fast-paced retail environment and help maintain a clean, welcoming store. This role supports the Carter’s mission and inclusive culture. The position emphasizes customer engagement, product knowledge, and teamwork, with availability for days, weekends,