Store Manager: Customer Experience Leader & Talent Coach

knitwellgroup; Buffalo (NY); On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) plan

Paid time off

Monthly bonuses

Employee discounts

Professional development

Community partnerships

Job summary

LOFT in Buffalo, NY is seeking a Store Manager to lead the customer and associate experience in our store location. You will be empowered to drive a profitable business by focusing on customer experience, operational performance, visual standards, and community engagement.

You will coach a team to reach their full potential, ensure a welcoming experience for customers and associates, and oversee day-to-day operations including opening and closing, budgeting, and payroll.

Qualifications

• 2+ years retail Store Manager or service industry experience.
• Hospitality mindset when engaging with customers and associates.
• Strong people management and talent development skills.
• Effective leadership, interpersonal and communication abilities.
• Technology proficient with a point-of-sale system.
• Strong business acumen with ability to develop actionable plans.
• Action-oriented with strong organization and delegation to meet deadlines.

Responsibilities

• Lead customer and associate experiences to drive a profitable store.
• Coach and develop a high-performing store team.
• Use technology to provide a seamless omnichannel shopping experience.
• Hire, train and develop the store team and foster inclusivity.
• Oversee store operations, opening and closing procedures.
• Analyze reports to inform short- and long-term retail plans.
• Manage budgeting, payroll and store profitability.
• Promote community events and philanthropic partnerships.

Skills

People management

Leadership

Customer experience

Technology proficiency

Business acumen

Organizational skills

Tools

Point-of-sale system

Job description

LOFT in Buffalo, NY is seeking a Store Manager to lead the customer and associate experience in our store location. You will be empowered to drive a profitable business by focusing on customer experience, operational performance, visual standards, and community engagement.

You will coach a team to reach their full potential, ensure a welcoming experience for customers and associates, and oversee day-to-day operations including opening and closing, budgeting, and payroll.