Store Manager: Lead Customer Experience & Team Growth

KnitWell Group; Germantown (TN); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Professional development

Community impact through partnerships

Job summary

LOFT is seeking a Store Manager in Germantown, TN to lead customer and associate experiences and drive store performance. You will coach your team to deliver exceptional service and uphold visual standards while employing a hospitality mindset.

You will manage daily operations, use POS technology, and focus on community engagement and profitability. A strong leadership background in retail or service is preferred, with a commitment to inclusivity and excellent customer connections.

Qualifications

• 2+ years retail Store Manager or service industry experience (preferred).
• Strong leadership and interpersonal skills to coach a team.
• Customer-focused mindset with ability to drive store performance.

Responsibilities

• Lead customer and associate experiences in the store to deliver exceptional service.
• Coach, develop, and manage store talent to reach goals.
• Drive profitable store operations with focus on budgeting, payroll, and performance metrics.
• Open and close the store and ensure smooth day-to-day operations.

Skills

Hospitality mindset

People management

Leadership

Communication skills

Technology proficient

Tools

POS system

Job description

LOFT is seeking a Store Manager in Germantown, TN to lead customer and associate experiences and drive store performance. You will coach your team to deliver exceptional service and uphold visual standards while employing a hospitality mindset.

You will manage daily operations, use POS technology, and focus on community engagement and profitability. A strong leadership background in retail or service is preferred, with a commitment to inclusivity and excellent customer connections.