Store Manager: Lead Customer Experience & Growth

N23 Premium Brands Opco LLC; Germantown (TN); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Employee discounts

Job summary

LOFT is seeking a Store Manager in Germantown, TN to lead customer experiences and store performance. You will coach associates, optimize operations, and drive profitability while upholding brand standards.

In this role, you will foster a welcoming environment, use technology to enhance omnichannel shopping, and manage daily store activities from opening to closing, ensuring exceptional results and strong community engagement.

Qualifications

• 2+ years retail Store Manager or service industry experience.
• Hospitality mindset when engaging with customers and associates.
• Strong people management skills and an ability to develop talent.
• Effective leadership, interpersonal, and communication skills.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to develop strategies and create action plans to drive results.
• Action-oriented mindset with ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Hire and build an effective store team through training, coaching, and talent development.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Develop a strong operational dynamic within the team to achieve store goals.
• Promote in-store community events and philanthropic partnerships.
• Use tools and reporting to oversee store profitability, effective budgeting, and payroll.
• Analyze reporting to develop short and long-term retail plans.
• Manage the day-to-day operations of the store, including opening and closing.

Skills

Store management

Customer engagement

People management

Leadership & communication

Technology proficiency

Tools

POS system

Job description

LOFT is seeking a Store Manager in Germantown, TN to lead customer experiences and store performance. You will coach associates, optimize operations, and drive profitability while upholding brand standards.

In this role, you will foster a welcoming environment, use technology to enhance omnichannel shopping, and manage daily store activities from opening to closing, ensuring exceptional results and strong community engagement.