Store Manager - Lead Customer Experience & KPI Growth

Luxottica; Bakersfield (CA); On-site; USD 81,000 - 140,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters in Bakersfield, CA is seeking a Store Manager to lead retail operations and deliver exceptional customer service while driving store KPIs.

You will train and coach the team, hire top performers, analyze performance data (NPS, sales vs plan, labor, exams growth) and partner with the Doctor of Optometry to optimize the customer and patient experience. This is an Equal Opportunity Employer with a comprehensive benefits package.

Qualifications

• High School graduate or equivalent.
• 4+ years management/supervisory experience.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong basic math skills (addition, subtraction, multiplication, division).
• Sales skills.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team leveraging Company provided programs.
• Analyzes reporting to create and implement action plans to improve store KPIs, including: NPS, % Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth.
• Attracts and hires highly engaged team to ensure the store has the right people in the right place at the right time.
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience.
• Ensures all Company approved safety programs are implemented and maintained consistently per standards to maintain a safe and FUN working environment.

Skills

Management experience

Customer service

Training and coaching

Influencing and negotiation

Team building

Communication

Education

College degree or equivalent

High School diploma or equivalent

State licensure / ABO Certification

Job description

LensCrafters in Bakersfield, CA is seeking a Store Manager to lead retail operations and deliver exceptional customer service while driving store KPIs.

You will train and coach the team, hire top performers, analyze performance data (NPS, sales vs plan, labor, exams growth) and partner with the Doctor of Optometry to optimize the customer and patient experience. This is an Equal Opportunity Employer with a comprehensive benefits package.