Store Manager: Lead Brand, People & Growth

Lush-Cosmetic; Arlington (VA); On-site; USD 60,000 - 81,000; Full time

Benefits offered by this job

50% product discount

Career growth from within

Entrepreneurial store structure

Fun, quirky store atmosphere

Job summary

Lush North America is seeking a Store Manager in the US to lead a flagship retail operation. You will recruit and train your management team, coach staff on brand, product, and service, and drive customer experience and KPIs.

As a Store Manager, you’ll oversee budgets and sales targets, foster DEIB, and share our core values in daily leadership and decisions. This role emphasizes growth from within and a dynamic, inclusive store culture.

Qualifications

• 3-5 years managing in a retail environment.
• Strong HR skills in hiring, scheduling, training, conflict resolution and performance management.
• Excellent listening and communication skills.
• Excellent organization and time management skills.
• Strong customer service, supervisory and sales skills.
• Knowledge and interest in skincare, natural beauty, and ethical business.
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings, and weekends.

Responsibilities

• Recruiting your team.
• Training and developing your management team.
• Training and developing your team on brand, product, and service.
• Overseeing all aspects of the retail business, from budgets to sales targets.

Skills

Retail management

HR skills

Communication skills

Analytical thinking

Time management

Customer service

Job description

Lush North America is seeking a Store Manager in the US to lead a flagship retail operation. You will recruit and train your management team, coach staff on brand, product, and service, and drive customer experience and KPIs.

As a Store Manager, you’ll oversee budgets and sales targets, foster DEIB, and share our core values in daily leadership and decisions. This role emphasizes growth from within and a dynamic, inclusive store culture.