Store Manager: Brand, Growth & DEIB Leader

Lush Fresh Handmade Cosmetics; Appleton (WI); On-site; USD 49,000 - 66,000; Full time

Benefits offered by this job

A fun and funky store atmosphere

50% discount off all products

Unconventional retail structure

Growth from within

Job summary

Lush North America is seeking a Store Manager to lead a team in a vibrant retail environment. You’ll recruit, train, and develop staff while driving sales, maintaining brand standards, and delivering exceptional customer experiences. The role emphasizes leadership, operational excellence, and promoting DEIB across the store.

You’ll manage budgets, analyze performance, and create plans to grow both staff careers and store results, embodying Lush values of real, curious, fearless leadership.

Qualifications

• 3-5 years managing in a retail environment.
• Strong HR skills in hiring, scheduling, training, conflict resolution and performance management.
• Excellent listening and communication skills.
• Excellent analytical, critical thinking and troubleshooting skills.
• Excellent organization and time management skills.
• Strong customer service, supervisory and sales skills.
• Knowledge and interest in skincare, natural beauty, and ethical business.
• Ability to work flexible hours including holidays, evenings, and weekends.

Responsibilities

• Recruiting your team.
• Training and developing your management team.
• Training and developing your team on brand, product, and service.
• Oversee budgeting and exceed sales targets while fostering a great customer and staff experience.
• Lead with DEIB initiatives and inclusive leadership practices.
• Develop action plans to improve staff engagement and performance.
• Form diverse teams and ensure equitable interview and promotion processes.
• Prioritize shop compliance, training completion, and health and safety protocols.

Skills

Retail management

HR skills

Communication

Analytical thinking

Time management

Customer service

Sales skills

Skincare knowledge

Job description

Lush North America is seeking a Store Manager to lead a team in a vibrant retail environment. You’ll recruit, train, and develop staff while driving sales, maintaining brand standards, and delivering exceptional customer experiences. The role emphasizes leadership, operational excellence, and promoting DEIB across the store.

You’ll manage budgets, analyze performance, and create plans to grow both staff careers and store results, embodying Lush values of real, curious, fearless leadership.