Store Manager – Brand, People & Experience

Lush Fresh Handmade Cosmetics North America; Springfield (VA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

50% product discount

Growth opportunities

Entrepreneurial work environment

Job summary

Lush North America is seeking a Store Manager to lead our retail team in the United States. You will recruit, train, and develop staff, drive sales, and ensure an outstanding customer experience aligned with our brand values.

The role demands hands-on leadership, budget oversight, and a commitment to ethical practices. As a key store leader, you’ll coach teams on product knowledge, service excellence, and community engagement while managing schedules, inventory, and performance metrics to

Qualifications

• 3-5 years managing in a retail environment.
• Strong HR skills in hiring, scheduling, training and performance management.
• Excellent listening, communication and organizational abilities.
• Analytical mindset with problem-solving and budgeting awareness.
• Flexibility to work holidays, evenings and weekends.
• Experience with consultation-based customer service models and staff development.
• Proficiency in Excel and Microsoft Office; cross-cultural collaboration and DEIB training.

Responsibilities

• Recruit and train your store team and develop management staff.
• Drive sales and create an exceptional customer experience.
• Lead brand education, product knowledge and service standards.
• Manage budgets, inventory, and key performance indicators.
• Foster an inclusive, high-performing store culture.

Skills

Retail management

Leadership

Communication

Customer service

Analytical thinking

Time management

Staff development

HR and recruitment

DEIB understanding

Bilingual (Spanish/French)

Tools

Excel

Microsoft Office

Job description

Lush North America is seeking a Store Manager to lead our retail team in the United States. You will recruit, train, and develop staff, drive sales, and ensure an outstanding customer experience aligned with our brand values.

The role demands hands-on leadership, budget oversight, and a commitment to ethical practices. As a key store leader, you’ll coach teams on product knowledge, service excellence, and community engagement while managing schedules, inventory, and performance metrics to