Store Manager - Lead a Dynamic Team & Guest Experience

Goodwill of North Georgia; Decatur (GA); On-site; USD 60,000 - 75,000; Full time

Job summary

Goodwill of North Georgia in Decatur, GA seeks an experienced Store Manager to lead a 25–40 member team, drive strong sales, and deliver an exceptional guest experience while modeling the nonprofit mission.

You will own store performance, oversee budgeting and SOPs, hire and develop staff, and partner with leadership to build a high‑engagement culture and a visible community presence.

Qualifications

• 3+ years of experience supervising teams of 25-40 employees.
• Familiarity with developing budgets and creating plans to exceed financial expectations.
• Experience maintaining and improving Standard Operating Procedures (SOPs).
• Demonstrated capacity to embrace change and make decisions.
• Experience with hiring and developing staff.
• Proficiency with MS Office suite.

Responsibilities

• Greet and assist donors/customers.
• Monitor and maintain the store’s overall appearance.
• Lead monthly meetings with store employees.
• Attend monthly meetings with your Director and other store managers.
• Maintain company records and reporting.

Skills

Team leadership

Budget development

SOP management

Change management

Hiring and staff development

Decision making

Customer/donor engagement

Education

Associates or Bachelor's degree in business

Tools

MS Office

Job description

Goodwill of North Georgia in Decatur, GA seeks an experienced Store Manager to lead a 25–40 member team, drive strong sales, and deliver an exceptional guest experience while modeling the nonprofit mission.

You will own store performance, oversee budgeting and SOPs, hire and develop staff, and partner with leadership to build a high‑engagement culture and a visible community presence.