Store Manager: Lead a Data-Driven, Customer-Obsessed Team

Casper; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Monthly bonus potential

Medical, vision, dental insurance

Employee Discount

401k program

Paid Time Off

Referral program

Job summary

Casper is seeking a Store Manager to lead a flagship retail team in a fast paced environment. You will drive sales, manage the store P&L, and deliver a best-in-class customer experience across the Casper brand.

You’ll recruit, coach, and develop talent, establish training standards, and partner with HQ to execute marketing and inventory strategies. This role requires 40 hours/week, weekend availability, and a willingness to relocate for growth opportunities.

Qualifications

• 5+ years minimum experience as a people leader in a retail, sales, customer service or hospitality industry.
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent.
• Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense.
• Deep and demonstrated understanding of service excellence in a consumer environment.
• Excellent communication skills with a knack for building consensus via influence.
• The desire to work in a fast paced, entrepreneurial environment – understands the importance of experimentation and iteration.
• Fluency in Salesforce preferred.
• Willing to relocate for growth opportunities.
• Hours expectation: minimum of 40 hours per week including weekends.
• Ability to move boxes weighing up to 150 lbs and be on your feet all day.
• Bachelor’s Degree or equivalent

Responsibilities

• Meet/exceed sales plans and increase Casper’s market penetration rate.
• Oversee Store P&L and manage payroll and operating expenses.
• Oversee inventory movement to minimize carrying costs and improve productivity.
• Develop and implement business plans and marketing opportunities.
• Recruit, coach, and mentor a high performing store team.
• Lead training and development programs for staff and conduct annual evaluations.

Skills

Leadership

People leadership

Sales acumen

Data-driven decisions

Customer experience

Salesforce (preferred)

Education

Bachelor’s Degree or equivalent

Tools

Salesforce

Job description

Casper is seeking a Store Manager to lead a flagship retail team in a fast paced environment. You will drive sales, manage the store P&L, and deliver a best-in-class customer experience across the Casper brand.

You’ll recruit, coach, and develop talent, establish training standards, and partner with HQ to execute marketing and inventory strategies. This role requires 40 hours/week, weekend availability, and a willingness to relocate for growth opportunities.