Store Manager in Training (MIT)

Insomnia Cookies LLC; Manchester (NH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager in Training to join their team in Manchester. This full-time role offers an exciting opportunity to lead and develop a team in a fun and fast-paced environment. With a strong focus on customer service and team collaboration, you will supervise daily operations, conduct interviews, and ensure the highest standards of service. Enjoy competitive pay, comprehensive benefits from day one, and the chance for growth within a rapidly expanding company. If you have a passion for hospitality and leadership, this role is perfect for you!

Benefits

Competitive pay rate

Eligibility for end of month store bonus

Comprehensive benefits including medical, dental, vision

$25.00 monthly cellphone stipend

10 days of paid vacation

2 paid Insomnia Personal Days of Wellness

Job stability

Growth/promotion opportunities

Fun team environment

FREE cookies with every shift

Qualifications

• 1+ years in a supervisory role in retail or restaurant.
• Experience in conducting interviews for hourly staff.

Responsibilities

• Supervise and train team members during shifts.
• Conduct interviews and support inventory control.

Skills

Supervisory experience

Customer service excellence

Upselling techniques

Point of Sale (POS) systems

MS Office proficiency

Education

High School Diploma or equivalent

Tools

Applicant Tracking System

Job description

Insomnia Cookies is actively hiring for a full-time hourly Store Manager in Training (MIT) at our newly opening Manchester, NH location and we are seeking hospitality focused individuals looking to join our industry leading, rapidly growing, nationally recognized company!

Our sweet MIT perks & compensation:

• Competitive pay rate
• Eligibility for end of month store bonus
• Excellent comprehensive benefits 1st day of the month after 60 days of employment which includes medical, dental, vision and pet insurance coverage
• $25.00 monthly cellphone stipend
• 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!

What will I do as a MIT with Insomnia Cookies?

• Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager (GM) is not present.
• Supervise, train and coach 2-5 team members engaged in both cookie sales and customer deliveries.
• Lead new hourly staff onboarding and initial training.
• Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders and Delivery Drivers) in the manager’s absence.
• Support Store Ops Manager with ordering, inventory control and scheduling.
• Hold staff accountable to Insomnia Cookies’ standards (baking, uniform, company policies, etc.).
• Upselling and overall customer service excellence - Ensuring all team members are also upselling and providing the best customer service.

Desired skills/experience:

• At least 1 year of experience in a supervisory role within a restaurant or retail store
• Prior experience conducting in-person interviews of hourly support staff
• Prior Point of Sale (POS) systems experience
• Ability to utilize MS Office, Word and our Applicant Tracking System
• Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Must be 18 years of age or older and have legal eligibility for employment in the United States