Store Manager in Training (MIT)

Insomnia Cookies; Detroit (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

A rapidly growing company is seeking a dedicated Store Manager in Training to join their vibrant team. In this exciting role, you will oversee daily operations, support team members, and ensure exceptional customer service. With a focus on hospitality, you will train and coach staff while maintaining high standards of service and product quality. Enjoy a fun work environment with competitive pay, comprehensive benefits, and opportunities for growth. If you're ready to take the next step in your career with a recognized leader in the industry, this is the perfect opportunity for you!

Benefits

Market competitive hourly compensation

Eligibility for end of period store bonus

Comprehensive benefits after 60 days

$25.00 monthly cellphone stipend

Pet Insurance

10 days paid vacation plus 2 personal days

Job stability

Growth and promotion opportunities

Fun team environment

FREE cookies with every shift

Qualifications

• Minimum 1 year in a supervisory role in restaurant or retail.
• Experience with POS systems and conducting interviews.

Responsibilities

• Manage shifts and supervise team members during scheduled hours.
• Conduct initial interviews and support inventory control.

Skills

Supervisory experience

Customer service excellence

Point of Sale (POS) systems

MS Office proficiency

Interviewing skills

Education

High school diploma or equivalent

Tools

Applicant Tracking System

Job description

Insomnia Cookies is actively hiring for a full-time hourly Store Manager in Training (MIT) at our Detroit, MI location, and we are seeking hospitality-focused individuals looking to join our industry-leading, rapidly growing, nationally recognized company!

Our sweet MIT perks & compensation:

• Market competitive hourly compensation
• Eligibility for end of period store bonus
• Excellent comprehensive benefits 1st day of the month after 60 days of employment
• $25.00 monthly cellphone stipend
• Pet Insurance for your furry loved ones
• 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!

What will I do as a MIT with Insomnia Cookies?

• Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager (GM) is not present.
• Supervise, train, and coach 2-5 team members engaged in both cookie sales and customer deliveries.
• Lead new hourly staff onboarding and initial training.
• Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders, and Delivery Drivers) in the manager’s absence.
• Support Store Ops Manager with ordering, inventory control, and scheduling.
• Hold staff accountable to Insomnia Cookies’ standards (baking, uniform, company policies, etc.).
• Upselling and overall customer service excellence - Ensuring all team members are also upselling and providing the best customer service.

Desired skills/experience:

• At least 1 year of experience in a supervisory role within a restaurant or retail store
• Prior experience conducting in-person interviews of hourly support staff
• Prior Point of Sale (POS) systems experience
• Ability to utilize MS Office, Word, and our Applicant Tracking System
• Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week (Thurs-Sun)
• Must be 18 years of age or older and have legal eligibility for employment in the United States