Store Manager in Training

Insomnia Cookies LLC; Boston (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a rapidly growing and nationally recognized company as a Store Manager in Training in Boston! This dynamic role offers the chance to lead a team, supervise operations, and ensure exceptional customer service in a fun and exciting environment. With a strong focus on hospitality, you'll train new staff, manage daily operations, and contribute to a culture that values growth and teamwork. Enjoy competitive pay, a monthly cellphone stipend, and unique perks like free cookies with every shift! If you're passionate about leading a team in a vibrant setting, this opportunity is perfect for you.

Benefits

Market competitive hourly compensation

End of period store bonus

Comprehensive benefits after 60 days

Monthly cellphone stipend

10 days of paid vacation

2 paid Insomnia Personal Days

Job stability

Growth and promotion opportunities

Fun team environment

FREE cookies with every shift

Qualifications

• 1+ year of supervisory experience in a restaurant or retail setting.
• Experience in conducting interviews and using POS systems.

Responsibilities

• Supervise and train team members during shifts.
• Conduct interviews for new hires in manager's absence.
• Ensure customer service excellence and upselling.

Skills

Supervisory experience

Customer service excellence

Point of Sale (POS) systems

MS Office proficiency

Interviewing skills

Education

High school diploma or equivalent

Tools

Applicant Tracking System

Job description

Insomnia Cookies is actively hiring for a full-time hourly Store Manager in Training (MIT) at our Boston, MA store located at 61 Bromfield Street Boston, MA 0210 and we are seeking hospitality-focused individuals looking to join our industry-leading, rapidly growing, nationally recognized company!

Our sweet MIT perks & compensation:

• Market competitive hourly compensation
• Eligibility for end of period store bonus
• Excellent comprehensive benefits 1st day of the month after 60 days of employment
• $25.00 monthly cellphone stipend
• 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!

What will I do as a MIT with Insomnia Cookies?

• Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager (GM) is not present.
• Supervise, train and coach 2-5 team members engaged in both cookie sales and customer deliveries.
• Lead new hourly staff onboarding and initial training.
• Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders and Delivery Drivers) in the manager’s absence.
• Support Store Ops Manager with ordering, inventory control and scheduling.
• Hold staff accountable to Insomnia Cookies’ standards (baking, uniform, company policies, etc.).
• Upselling and overall customer service excellence - Ensuring all team members are also upselling and providing the best customer service.

Desired skills/experience:

• At least 1 year of experience in a supervisory role within a restaurant or retail store
• Prior experience conducting in-person interviews of hourly support staff
• Prior Point of Sale (POS) systems experience
• Ability to utilize MS Office, Word and our Applicant Tracking System
• Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Must be 18 years of age or older and have legal eligibility for employment in the United States

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!