Store Manager in Training (MIT)

Insomnia Cookies; Highland Park (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a rapidly growing and nationally recognized company as a Store Manager in Training. This exciting role involves supervising a dynamic team, ensuring customer service excellence, and leading onboarding for new staff. With a focus on hospitality, you'll be part of a fun and engaging environment while enjoying perks like competitive pay, bonuses, and free cookies! If you're ready to take the next step in your career with a company that values growth and innovation, this is the perfect opportunity for you.

Benefits

Market competitive hourly compensation

End-of-period store bonus

Comprehensive benefits

$25.00 monthly cellphone stipend

Pet Insurance

10 days of paid vacation

2 paid Personal Days of Wellness

Job stability

Growth and promotion opportunities

FREE cookies with every shift

Qualifications

• 1+ years of supervisory experience in a restaurant or retail setting.
• Experience conducting in-person interviews for hourly staff.

Responsibilities

• Supervise and train team members engaged in cookie sales.
• Conduct initial interviews for potential new hires.

Skills

Supervisory experience

Point of Sale (POS) systems

MS Office proficiency

Conducting interviews

Tools

Applicant Tracking Systems

Job description

Insomnia Cookies is actively hiring for a full-time hourly Store Manager in Training (MIT) at our Detroit, MI location. We are seeking hospitality-focused individuals looking to join our industry-leading, rapidly growing, and nationally recognized company!

Our Sweet MIT Perks & Compensation

• Market competitive hourly compensation
• Eligibility for end-of-period store bonus
• Excellent comprehensive benefits starting the 1st day of the month after 60 days of employment
• $25.00 monthly cellphone stipend
• Pet Insurance for your furry loved ones
• 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness
• Job stability with a rapidly growing and reputable company
• Achievable growth and promotion opportunities
• Work in a fun, exciting team environment
• FREE cookies with every shift!

What will I do as a MIT with Insomnia Cookies?

• Perform as Manager-on-Duty during scheduled shifts when the Store Ops Manager (GM) is not present
• Supervise, train, and coach 2-5 team members engaged in cookie sales and customer deliveries
• Lead onboarding and initial training for new hourly staff
• Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders, Delivery Drivers) in the manager's absence
• Support Store Ops Manager with ordering, inventory control, and scheduling
• Hold staff accountable to Insomnia Cookies' standards (baking, uniform, policies, etc.)
• Ensure customer service excellence through upselling and team engagement

Desired Skills/Experience

• At least 1 year of supervisory experience in a restaurant or retail store
• Experience conducting in-person interviews for hourly support staff
• Experience with Point of Sale (POS) systems
• Proficiency with MS Office, Word, and Applicant Tracking Systems
• Availability to work a 4-5 day work week, including 1-2 mid-to-late shifts (Thurs-Sun)
• Must be 18 years or older and legally eligible to work in the U.S.

About Us

Insomnia Cookies was founded in a college dorm room by Seth Berkowitz. Over 20 years, our innovative bakery + delivery concept has grown into a cult brand loved for its warm, delicious cookies delivered all day and late into the night. With over 300 stores globally, our headquarters in Philadelphia, and a growing shipping and gifting portfolio, we are revolutionizing the cookie game by truly "Imagining What's Possible".