Store Manager in Training (MIT)

Insomnia Cookies; Madison (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a rapidly growing, nationally recognized company as a Store Manager in Training. This role offers a unique opportunity to lead a team in a fun and exciting environment while ensuring excellent customer service. With competitive hourly compensation, comprehensive benefits, and achievable growth opportunities, you will be at the forefront of a company that is revolutionizing the cookie industry. Enjoy perks like free cookies with every shift and a supportive team atmosphere that values your contributions. If you're passionate about hospitality and looking for a stable career, this is the perfect opportunity for you!

Benefits

Market competitive hourly compensation

End-of-period store bonus eligibility

Comprehensive benefits

$25 monthly cellphone stipend

Pet Insurance

10 days paid vacation

2 paid Personal Days of Wellness

Job stability

Growth/promotion opportunities

FREE cookies with every shift

Qualifications

• 1+ year of supervisory experience in retail or restaurant.
• Experience in conducting interviews for support staff.

Responsibilities

• Supervise and train team members during shifts.
• Conduct interviews for new hires in manager's absence.

Skills

Supervisory experience

Point of Sale (POS) systems

MS Office proficiency

Customer service

Tools

Applicant Tracking Systems

Job description

Insomnia Cookies is actively hiring for a full-time hourly Store Manager in Training (MIT) at our Madison, WI store located at 462 State St, Madison WI 53703. We are seeking hospitality-focused individuals looking to join our industry-leading, rapidly growing, nationally recognized company!

Our sweet MIT perks & compensation:

• Market competitive hourly compensation
• Eligibility for end-of-period store bonus
• Excellent comprehensive benefits starting the 1st day of the month after 60 days of employment
• $25.00 monthly cellphone stipend
• Pet Insurance for your furry loved ones
• 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• Work in a fun, exciting team environment
• FREE cookies with every shift!

What will I do as a MIT with Insomnia Cookies?

• Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager (GM) is not present.
• Supervise, train, and coach 2-5 team members engaged in cookie sales and customer deliveries.
• Lead onboarding and initial training for new hourly staff.
• Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders, and Delivery Drivers) in the manager's absence.
• Support Store Ops Manager with ordering, inventory control, and scheduling.
• Hold staff accountable to Insomnia Cookies' standards (baking, uniform, company policies, etc.).
• Ensure all team members provide excellent customer service and upselling.

Desired skills/experience:

• At least 1 year of supervisory experience within a restaurant or retail store
• Experience conducting in-person interviews for hourly support staff
• Experience with Point of Sale (POS) systems
• Proficiency in MS Office, Word, and Applicant Tracking Systems
• Availability to work a 4-5 day work week, including 1-2 mid-to-late shifts (Thurs-Sun)
• Must be 18 years or older and legally eligible to work in the U.S.

About us:

Insomnia Cookies was founded in a college dorm room by Seth Berkowitz. Over 20 years, our innovative bakery + delivery concept has become a cult brand known for its warm, delicious cookies available all day and late into the night. With over 300 stores globally, our flagship in Philadelphia, and a growing shipping and gifting portfolio, we are revolutionizing the cookie game by truly "Imagining What's Possible"!