Store Manager II: Growth & Customer Experience Lead

TD; Trenton (NJ); On-site; USD 91,000 - 136,000; Full time

Job summary

TD Bank is seeking a Store Manager II in Trenton, NJ, to lead a Consumer Banking store portfolio, drive deposits, loans and fees, and coach a store team to deliver an exceptional Employee and Customer Experience. You will deepen customer relationships, refer to Specialists, and ensure sustainable shareholder value through strategic guidance and risk-aware decision-making.

You’ll manage a medium-sized store, oversee staff performance, and mentor other store managers while ensuring compliance with

Qualifications

• Undergraduate degree or equivalent experience.
• 4+ years related experience required (retail, customer service and/or financial services industries) supervisory, leadership and coaching experience required.
• 4+ years experience of proven business development skills, including ability to conceptualize and implement strategies.
• 4+ years of proven leadership and coaching experience required.
• Small Business and Consumer lending experience required.
• Knowledge of Bank product lines and services as well as an understanding of Store operations and security.
• Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficient with Microsoft Office suite.

Responsibilities

• Leads, coaches and develops store teammates to create a consistent legendary customer experience.
• Coaches teammates to provide the best advice to potential and existing TD Bank customers.
• Responsible for management of the overall team providing both leadership and guidance.
• Sets targets and objectives for the team, and holds the team accountable to deliver results and objectives.
• Grows team expertise to align with business/enterprise demand and direction; assesses team skills and capabilities and continually looks for ways to provide and enhance the value they deliver to customers.
• Leads a high performing team; provides on-going feedback and performance reviews, coaches and develops colleagues and ensures performance management activities are undertaken and completed for all colleagues.

Education

Undergraduate degree or equivalent experience

Notary License (preferred)

Job description

TD Bank is seeking a Store Manager II in Trenton, NJ, to lead a Consumer Banking store portfolio, drive deposits, loans and fees, and coach a store team to deliver an exceptional Employee and Customer Experience. You will deepen customer relationships, refer to Specialists, and ensure sustainable shareholder value through strategic guidance and risk-aware decision-making.

You’ll manage a medium-sized store, oversee staff performance, and mentor other store managers while ensuring compliance with