Bank Store Manager II — Lead Growth & Team Excellence

TD; Fair Lawn (NJ); On-site; USD 97,000 - 146,000; Full time

Job summary

TD Bank in Fair Lawn, New Jersey, is hiring a Store Manager II to lead a consumer banking team and drive growth through deposits, loans and services. You will coach staff, deepen customer relationships and ensure compliance, while delivering a legendary employee and customer experience.

The role requires 4+ years of leadership in retail or financial services, strong analytical and communication skills, and the ability to manage multiple locations if needed.

Qualifications

• 4+ years in retail, customer service and/or financial services supervisory, leadership and coaching experience.
• 4+ years experience in proven business development, including ability to conceptualize and implement strategies.
• 4+ years of proven leadership and coaching experience.
• Small Business and Consumer lending experience.
• Knowledge of Bank product lines and store operations and security.

Responsibilities

• Manages the service and advice team promoting a positive customer and colleague experience.
• Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience which includes improving overall financial confidence in both colleagues and customers.
• Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and problem resolution where necessary
• Actively promotes the Bank’s presence/brand within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.
• Builds relationships by promoting a client/customer centered organization and proactively addresses customer needs
• Contributes to the execution and achievement of the team and the store’s service customer experience targets by coaching/modeling appropriate attributes and behaviors; leads the store in the execution of advice plan/objectives
• Provides oversight of store premises and ensures the customer and colleague areas are professional and inviting in appearance
• Ensures overall colleague scheduling is optimal to meet customer demands
• Provides ownership/oversight of complex daily operational/administrative duties

Skills

Leadership

Financial analysis

Verbal and written communication

Microsoft Office

Education

Undergraduate degree or equivalent experience

Notary License (preferred)

Job description

TD Bank in Fair Lawn, New Jersey, is hiring a Store Manager II to lead a consumer banking team and drive growth through deposits, loans and services. You will coach staff, deepen customer relationships and ensure compliance, while delivering a legendary employee and customer experience.

The role requires 4+ years of leadership in retail or financial services, strong analytical and communication skills, and the ability to manage multiple locations if needed.