Retail Store Lead — Fan Experience & Team Growth

Lids; Torrance (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Employee discounts and perks.

Career development opportunities and培训

Collaborative, innovative, team‑or‑or"

Early Wage Access options

Job summary

Lids Sports Group is seeking an Assistant Store Manager in Torrance, CA to lead daily retail operations and customer service excellence. You will partner with the Store Manager to drive sales, manage staff, and ensure immersive, engaging in-store experiences for fans.

Responsibilities include staffing, training, discipline, merchandising, and upholding Lids standards. The role requires strong interpersonal skills, ownership mindset, and the ability to work independently on busy shifts.

Qualifications

• Established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
• Ability to work unsupervised.

Responsibilities

• Act as Manager on duty for scheduling issues, customer complaints, etc. when Store Manager is not present.
• Manage store associates through thorough use of LIDS Training Programs, goal setting, and regular follow up when Store Manager is not present.
• Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager.
• Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
• Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present.
• Lead, execute and assist Lids selling strategy to achieve KPIs, sales targets, and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to "make it right" for customers.
• Adhere to current visual guidelines that include proper merchandising, signage, and store cleanliness.
• Open and close the store as required following the procedures per the Operations P&P Manual.

Skills

Sales results

Interpersonal skills

Autonomy

Job description

Lids Sports Group is seeking an Assistant Store Manager in Torrance, CA to lead daily retail operations and customer service excellence. You will partner with the Store Manager to drive sales, manage staff, and ensure immersive, engaging in-store experiences for fans.

Responsibilities include staffing, training, discipline, merchandising, and upholding Lids standards. The role requires strong interpersonal skills, ownership mindset, and the ability to work independently on busy shifts.