Store Manager - Full-Time

RG&T Solutions; Springfield (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

RG&T Solutions is seeking a Store Operations Manager to oversee day-to-day store performance in Springfield, IL. The role covers staffing, training, performance evaluations, merchandising, and customer service to ensure effective execution of processes.

The position involves managing inventory, security, and policy compliance while driving revenue and maintaining a safe store environment.

Responsibilities

• Recruit, select, and retain qualified employees with proper staffing levels.
• Train employees, conduct performance reviews, and address gaps.
• Make recommendations on employee pay and advancement.
• Communicate expectations regarding performance, conduct, and safety; facilitate regular meetings.
• Open and close the store effectively, ensuring operational readiness.
• Analyze operating statements to identify trends, control expenses, and reduce shrinkage.
• Manage inventory levels, ordering, and merchandise presentation according to company standards.
• Maintain store security, cash handling accuracy, and compliance with policies.
• Deliver superior customer service and maintain a clean, safe, and organized environment.
• Ensure all store tools and equipment are available and functioning properly.
• Follow company policies, complete documentation accurately, and support staff development.

Job description

Role Overview

Responsible for managing store operations, staff recruitment, training, and performance evaluations to ensure effective execution of processes such as ordering, stocking, merchandising, and customer service.

Key Responsibilities

• Recruit, select, and retain qualified employees while ensuring proper staffing levels.
• Train employees, conduct performance reviews, and address gaps or issues, including counseling or termination.
• Make recommendations on employee pay and advancement.
• Communicate expectations regarding performance, conduct, and safety; facilitate regular meetings.
• Open and close the store effectively, ensuring operational readiness.
• Analyze operating statements to identify trends, control expenses, and reduce shrinkage.
• Manage inventory levels, ordering, and merchandise presentation according to company standards.
• Maintain store security, cash handling accuracy, and compliance with policies.
• Deliver superior customer service and maintain a clean, safe, and organized environment.
• Ensure all store tools and equipment are available and functioning properly.
• Follow company policies, complete documentation accurately, and support staff development.

Qualifications & Skills

• Ability to interpret documents, perform mathematical calculations, and handle cash procedures.
• Knowledge of inventory management, merchandising, and safety policies.
• Effective communication, interpersonal, and organizational skills.
• Experience in recruiting, coaching, and legal compliance related to employment.
• Bilingual skills may be preferred in certain locations.

Experience & Education

• High school diploma or equivalent preferred.
• Management experience in retail is advantageous.

Core Competencies

• Aligning with company values, fostering teamwork, and supporting staff development.
• Acting as a liaison between corporate and store teams.
• Demonstrating responsiveness to customer needs and operational excellence.

Working Conditions

Frequent walking, standing, bending, lifting up to 55 pounds, and occasional climbing. Requires reliable transportation for store-related tasks. Fast-paced environment with exposure to weather conditions at times.