Store Manager: Fandom & Customer Experience Lead

Boxlunch; Charlotte (NC); On-site; USD 42,000 - 68,000; Full time

Job summary

Hot Topic in Charlotte is seeking a Store Manager to lead the store, drive sales, recruit and develop a high-performing team, and deliver outstanding customer service to fans. You’ll be responsible for achieving sales goals, managing payroll hours, scheduling, merchandising, and loss prevention while keeping the store engaging and ahead of the curve with brand initiatives.

You should have 1–2 years of retail management experience and a high school diploma or GED (a degree is a plus).

Qualifications

• 1–2 years of retail store management experience required.
• High school diploma or GED required (degree a plus).
• Strong communication, recruiting and operations skills.

Responsibilities

• Lead store to achieve sales plan and comp goals.
• Recruit, develop and retain a collaborative, passionate team.
• Engage customers through social media and clienteling, and drive promotions.
• Maintain operational discipline: scheduling, payroll, shrink and merchandising.
• Provide mentorship, recognition and constructive feedback to staff.
• Collaborate with retail leadership and HQ on trends and feedback.
• Run sales reports and leverage data to guide strategy.

Skills

Communication

Recruiting

Operations

Customer service

Leadership

Store management

Education

High school diploma or GED

Job description

Hot Topic in Charlotte is seeking a Store Manager to lead the store, drive sales, recruit and develop a high-performing team, and deliver outstanding customer service to fans. You’ll be responsible for achieving sales goals, managing payroll hours, scheduling, merchandising, and loss prevention while keeping the store engaging and ahead of the curve with brand initiatives.

You should have 1–2 years of retail management experience and a high school diploma or GED (a degree is a plus).