Store Manager - Fandom & Customer Experience

Hot Topic; Columbia (SC); On-site; USD 42,000 - 66,000; Full time

Job summary

Hot Topic is seeking a Store Manager to lead our mall storefront, driving sales, recruiting talent, and delivering best-in-class customer service. You will guide the team through coaching, performance management, and engaging with customers across channels to build loyalty and excitement around pop culture.

You will manage operations, analytics, and promotions, ensuring a compelling in-store experience. If you love fandoms and leading teams, join us and help shape the guest journey.

Qualifications

• 1–2 years of retail store management experience with a track record of leading teams.
• Strong communication, recruiting, and operations skills (payroll, reporting, scheduling, merchandising).
• Open to pop culture fandoms and music trends.

Responsibilities

• Ensure store achieves sales targets and comp sales goals.
• Recruit, develop, and retain a collaborative, passionate team.
• Lead customer engagement through social media, store apps, and clienteling.
• Operate with strong structure, delegation, and customer-first practices.
• Monitor shrink, payroll hours, schedules, and external factors affecting business.
• Collaborate with retail leadership and HQ on trends and feedback.
• Run sales reports and use data to guide strategy to hit targets.
• Merchandise the store per planograms and launch promos on time.
• Mentor and recognize staff to build a bench of talented performers.

Skills

Retail store management

Team leadership

Communication

Recruiting

Operations

Education

High school diploma or GED

Job description

Hot Topic is seeking a Store Manager to lead our mall storefront, driving sales, recruiting talent, and delivering best-in-class customer service. You will guide the team through coaching, performance management, and engaging with customers across channels to build loyalty and excitement around pop culture.

You will manage operations, analytics, and promotions, ensuring a compelling in-store experience. If you love fandoms and leading teams, join us and help shape the guest journey.