Store Manager — Lead Sales, Talent & Customer Experience

BoxLunch & Hot Topic; Charlotte (NC); On-site; USD 42,000 - 66,000; Full time

Job summary

Hot Topic in Charlotte is seeking a Store Manager to lead our mall team and drive sales, customer service, and talent development. You will own the store’s performance, from hiring and coaching to merchandising and stock control, while keeping fans engaged through social media and store apps.

If you’re a retail maverick who loves pop culture and can coach a team to deliver top results, you’ll thrive here. Ideal candidates bring 1-2 years of store management experience and a passion for customer

Qualifications

• 1-2 years of retail store management experience with skills in communication, recruiting, and operations (payroll, reporting, scheduling, merchandising).
• High school diploma or GED required; degree is a plus.
• Retail experience in a fast-changing environment and openness to pop culture trends.

Responsibilities

• Achieve store sales plan and comp sales goals.
• Recruit, develop, and retain a collaborative team.
• Lead engagement through social media and clienteling.
• Maintain operational structure, delegation, and customer-first selling.
• Monitor shrink, payroll hours, schedules, and external factors.
• Communicate with leadership and HQ on trends and feedback.
• Run sales reports and use data to guide strategy.
• Merchandise the store per planograms and launch promos.
• Mentor and recognize talent to build bench strength.

Skills

Store management

Recruiting

Communication

Operations

Merchandising

Education

High school diploma or GED

Job description

Hot Topic in Charlotte is seeking a Store Manager to lead our mall team and drive sales, customer service, and talent development. You will own the store’s performance, from hiring and coaching to merchandising and stock control, while keeping fans engaged through social media and store apps.

If you’re a retail maverick who loves pop culture and can coach a team to deliver top results, you’ll thrive here. Ideal candidates bring 1-2 years of store management experience and a passion for customer