Store Manager: Lead a Fandom-Driven Retail Experience

Boxlunch; Hilo (HI); On-site; USD 65,000 - 80,000; Full time

Job summary

Hot Topic is seeking a Store Manager to lead a mall location with a focus on driving sales, talent development, and exceptional customer service. You will guide a diverse team, implement merchandising plans, and stay ahead of trends in pop culture and music retail.

The role emphasizes recruiting, coaching, and data-driven decision making to meet targets while delivering a memorable in-store experience for customers and employees alike.

Qualifications

• 1–2 years of retail store management experience.
• Proven ability to lead a team to meet sales targets.
• Strong communication, recruiting, and operations skills (payroll, reporting, scheduling, merchandising).

Responsibilities

• Achieve store sales plan and comp sales goals.
• Recruit, develop, and retain a collaborative and passionate team.
• Drive customer engagement through social media, store apps, and clienteling.
• Lead an operationally sound business with structure, delegation, and customer-first selling.
• Monitor shrink, payroll hours, schedules, and external factors affecting business.
• Communicate with retail leadership and HQ about trends and feedback.
• Run sales reports and use data to guide strategy to hit targets.
• Merchandise the store using planograms and launch promos on time.
• Mentor and recognize staff to build bench strength.

Skills

Retail management

Communication

Recruiting

Operations

Education

High school diploma or GED

Job description

Hot Topic is seeking a Store Manager to lead a mall location with a focus on driving sales, talent development, and exceptional customer service. You will guide a diverse team, implement merchandising plans, and stay ahead of trends in pop culture and music retail.

The role emphasizes recruiting, coaching, and data-driven decision making to meet targets while delivering a memorable in-store experience for customers and employees alike.