Fandom-Driven Store Leader

Hot Topic; Charlotte (NC); On-site; USD 48,000 - 64,000; Full time

Job summary

Hot Topic in Charlotte, NC, seeks a Store Manager to lead a high-energy team, hit sales targets, recruit and develop staff, and deliver an outstanding in-store experience for customers and employees. You’ll drive performance and foster a culture of service and fandom, ensuring brand standards are met daily.

The role focuses on profitability, team development, and customer-centric selling in a mall setting, requiring strong leadership, communication, and operational discipline to keep the store

Qualifications

• Proven ability to manage a retail team and drive sales.
• Strong communication and interpersonal skills.
• Experience with payroll, reporting, scheduling, and merchandising.

Responsibilities

• Ensure store achieves sales plan and comp sales goals.
• Recruit, develop, and retain a collaborative, passionate team.
• Lead customer engagement through social media, store apps, and clienteling
• Maintain operational structure, delegation, autonomy, and customer-first selling practices
• Monitor shrink, payroll hours, schedules, and external factors affecting business
• Collaborate with retail leadership and HQ on trends and feedback
• Run sales reports and use data to guide sales targets
• Utilize planograms and launch promos on time
• Mentor and recognize staff to build bench strength

Skills

Communication

Recruiting

Operations

Education

High school diploma or GED

Job description

Hot Topic in Charlotte, NC, seeks a Store Manager to lead a high-energy team, hit sales targets, recruit and develop staff, and deliver an outstanding in-store experience for customers and employees. You’ll drive performance and foster a culture of service and fandom, ensuring brand standards are met daily.

The role focuses on profitability, team development, and customer-centric selling in a mall setting, requiring strong leadership, communication, and operational discipline to keep the store