Store Manager - Experience-First Leadership & Sales

Build-A-Bear; Metairie (LA); On-site; USD 50,000 - 70,000; Full time

Job summary

Build-A-Bear in Lakeside Shopping Center is seeking a Full-Time Store Manager to lead the workshop and guest experience, drive sales, and manage a high-performing team. The role requires coaching staff, scheduling, payroll oversight, and adherence to brand standards in a dynamic retail environment.

You will make hiring decisions, mentor staff, and ensure operational excellence, including inventory control and security.

Qualifications

• Minimum 2 years of management experience with a proven, successful history in a customer-centric business.
• Experience using common store technology solutions (POS, scheduling, HRIS, time and attendance).
• 2–4 years of store management experience (preferred).
• Associate’s degree or higher in business, management, or a related field (preferred).

Responsibilities

• Drive sales and team performance by coaching AWMs, SLs, and Bear Builders, ensuring a Guest experience that reflects the Experience First culture, and managing payroll, forecasting, and scheduling based on business trends to achieve or surpass targets.
• Create weekly schedules and determine associates’ daily assignments with the assistance of the Assistant Workshop Manager (AWM); direct their work, including managing break schedules, completing assigned tasks and daily priorities, and serving as a role model leader.
• Make hiring and promotion decisions, taking into consideration feedback and recommendations from the AWM regarding applicant selection and staff advancement.
• Lead and inspire your team during scheduled shifts, enforcing and adhering to Build‑A‑Bear Workshop policies, procedures, and standards. Identify and communicate any possible violations to the District Manager and/or Territory Manager immediately, for escalation to HR. Take appropriate disciplinary actions in coordination with DM and HR as required by policy, and deliver corrective actions to team members, with the assistance of the AWM, when violations occur.
• Ensure that all merchandising displays and layouts adhere to brand standards, creating an inviting and cohesive store environment.
• Oversee inventory management processes, including receiving, stocking, and inventory counts.
• Build and develop a high‑performing team in partnership with the AWM that consistently delivers an exceptional Guest experience.

Skills

Management experience

Customer-centric

Leadership

Education

High school diploma or GED

Associate degree or higher in business/management

Tools

POS

Scheduling

HRIS

Time and attendance

Job description

Build-A-Bear in Lakeside Shopping Center is seeking a Full-Time Store Manager to lead the workshop and guest experience, drive sales, and manage a high-performing team. The role requires coaching staff, scheduling, payroll oversight, and adherence to brand standards in a dynamic retail environment.

You will make hiring decisions, mentor staff, and ensure operational excellence, including inventory control and security.