Store Leader: Experience-Driven Retail Management

Build-A-Bear; Northern (KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Build-A-Bear Saint Louis Galleria is seeking a Full-Time Store Manager to lead our retail location, drive the Guest experience, and coach a high-performing team of Associates and Bear Builders. You will manage scheduling, payroll, and daily operations to meet sales and guest-service goals.

In this role you will hire and develop staff, enforce brand policies, and ensure inventory and security controls are in place while delivering a fun, experiential shopping environment for guests.

Qualifications

• Minimum 2 years of management experience with a proven, customer-centric history.
• High school diploma or GED required.
• Experience using POS, scheduling, HRIS, and time and attendance systems.

Responsibilities

• Drive sales and team performance by coaching leaders and Bear Builders to deliver an exceptional Guest experience and manage payroll, forecasting, and scheduling to meet targets.
• Create weekly schedules and assignments with the Assistant Workshop Manager; lead daily priorities and model leadership.
• Make hiring and promotion decisions based on feedback from the AWM and staff development needs.
• Lead shifts, enforce policy adherence, escalate to HR/DM as needed, and manage security, cash, and operations.
• Ensure displays and layouts adhere to brand standards for an inviting store environment.
• Maintain operational efficiency, safety, and Guest issue resolution with sound judgment.
• Oversee inventory processes including receiving, stocking, and counts; build a high-performing team with the AWM.

Skills

Guest experience focus

Team leadership

Payroll scheduling

Education

High school diploma or GED

Tools

POS

Scheduling

HRIS

Time and attendance

Job description

Build-A-Bear Saint Louis Galleria is seeking a Full-Time Store Manager to lead our retail location, drive the Guest experience, and coach a high-performing team of Associates and Bear Builders. You will manage scheduling, payroll, and daily operations to meet sales and guest-service goals.

In this role you will hire and develop staff, enforce brand policies, and ensure inventory and security controls are in place while delivering a fun, experiential shopping environment for guests.