Retail Store Manager - Drive Experience & Team Growth

Pop Mart; Adams (MA); On-site; USD 69,000 - 78,000; Full time

Benefits offered by this job

401k

Health insurance

PTO

Paid sick leave

Family leave

Job summary

POP MART is seeking a Store Manager for Natick Mall to lead all aspects of store performance and customer experience. You will develop high‑performing teams, drive sales, optimize operations, and maintain POP MART’s premium brand standards in a fast‑paced retail environment.

You will own visual merchandising, staffing, inventory control, and daily operations while delivering exceptional service. This role reports to the District/Area Manager and requires evening/weekend availability and up to

Qualifications

• 3+ years of retail management experience leading high‑volume, customer‑focused retail stores.
• Proven success managing sales performance, operational execution, and team development.
• Experience leading teams of 10 or more employees, including coaching and developing leaders.
• Strong understanding of retail KPIs and using business metrics to drive performance.
• Experience executing visual merchandising standards and marketing initiatives.
• Excellent leadership, communication, and problem‑solving skills.
• Ability to thrive in a fast‑paced, evolving retail environment.
• Passion for delivering exceptional customer experiences.
• Appreciation of designer toys, collectibles, art, pop culture, or lifestyle brands is highly valued.
• Experience collaborating with international or cross‑functional teams is a plus.
• Associate's or Bachelor's degree in Business, Retail Management, or a related field preferred.

Responsibilities

• Recruit, coach, and develop a high‑performing leadership team and store associates.
• Foster a positive, inclusive, customer‑first culture that reflects POP MART's values and brand.
• Conduct regular coaching, performance reviews, and development conversations to grow future leaders.
• Create clear expectations, recognize achievements, and hold team members accountable for results.
• Build succession plans and develop internal talent for future growth opportunities.
• Own the overall financial performance of the store, including sales, payroll, expenses, profitability, and operational execution.
• Drive KPIs including Sales, Conversion, Units Per Transaction, ATV, payroll productivity, inventory accuracy, and customer satisfaction.
• Analyze business trends and develop action plans to achieve or exceed performance goals.
• Lead execution of product launches, limited‑edition releases, and promotional campaigns.
• Champion an exceptional customer experience by creating an engaging, welcoming, and memorable shopping environment.
• Ensure every team member delivers knowledgeable product recommendations and meaningful customer interactions.
• Serve as a brand ambassador by promoting POP MART's artists, characters, collectibles, and unique retail experience.
• Resolve customer concerns professionally while building long‑term customer loyalty.
• Maintain full ownership of daily store operations, ensuring excellence in execution across all functional areas.
• Ensure compliance with company policies, operational procedures, safety standards, and loss prevention practices.
• Oversee scheduling, payroll management, cash handling, inventory control, shipment processing, replenishment, and stockroom organization.
• Maintain a clean, organized, and visually compelling store environment that reflects POP MART's premium brand standards.
• Execute visual merchandising strategies, marketing campaigns, promotional displays, and seasonal floor sets.
• Partner with cross‑functional teams to implement new merchandising initiatives and store updates.
• Ensure visual presentation consistently supports business objectives while delivering an engaging shopping experience.
• Support in‑store events, pop‑up activations, conventions, new store openings, and community engagement initiatives.
• Partner with Robo Shop teams and business partners to support operational excellence where applicable.
• Represent POP MART within the local community while helping grow brand awareness and customer engagement.
• Maintain flexibility to work evenings, weekends, holidays, and peak business periods.
• Travel up to 10% as needed to support new store openings, business meetings, training, or company initiatives, including occasional collaboration with international teams outside of standard business hours.

Skills

Retail management

Team leadership

Retail KPI knowledge

Visual merchandising

Communication skills

Problem-solving

Customer experience

Cross-functional collaboration

Degree preferred

Education

Associate's or Bachelor's degree in Business, Retail Management, or related field

Job description

POP MART is seeking a Store Manager for Natick Mall to lead all aspects of store performance and customer experience. You will develop high‑performing teams, drive sales, optimize operations, and maintain POP MART’s premium brand standards in a fast‑paced retail environment.

You will own visual merchandising, staffing, inventory control, and daily operations while delivering exceptional service. This role reports to the District/Area Manager and requires evening/weekend availability and up to