Store Manager: Elevate Customer Experience & Growth

Luxottica; Brandon (FL); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Health care

Retirement savings

Employee discounts

Bonus/Commission

Job summary

LensCrafters in the Tampa area is seeking a Store Manager to lead the team, deliver a best-in-class customer experience, and drive key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer journey.

The role requires 4+ years of management experience, state licensure/ABO, and strong optical knowledge, with responsibilities spanning payroll, inventory, scheduling, and staff development.

Qualifications

• High School graduate or equivalent required.
• State licensure and/or ABO certification where applicable.
• 4+ years in a supervisory/management role with retail operations.
• Knowledge of optical theory and merchandise is preferred.
• Ability to recruit, train, and develop staff; strong leadership and communication.
• Experience with cash handling and POS systems; math proficiency.

Responsibilities

• Lead the store team to deliver exceptional customer service and sales.
• Execute the sales and service process and Diamond Service standards.
• Provide on-the-job training and guidance to staff.
• Analyze store data and drive profitability and KPI performance.
• Forecast staffing needs and manage payroll and scheduling.
• Oversee inventory and adherence to safety policies.
• Partner with optometry services to maximize Doctor relationships.

Skills

High School diploma or equivalent

State licensure / ABO Certification

4+ years management

Operations knowledge

Negotiation & influencing skills

Team building & leadership

Optical theory knowledge

Strong communication

Math skills

Sales skills

Cash register/computers/calculators

Education

College degree or equivalent

LensCrafters Final Inspector Certification

LensCrafters Quality, Fitting and Adjusting Program

Tools

POS system

Job description

LensCrafters in the Tampa area is seeking a Store Manager to lead the team, deliver a best-in-class customer experience, and drive key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer journey.

The role requires 4+ years of management experience, state licensure/ABO, and strong optical knowledge, with responsibilities spanning payroll, inventory, scheduling, and staff development.