Store Manager - Customer Experience & Team Growth

KnitWell Group; Huntington Beach (CA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Job summary

KnitWell Group's LOFT in Huntington Beach is seeking a Store Manager to lead the customer and associate experiences. You will drive a profitable business by focusing on customer service, operations, visual standards, and local community engagement.

You will coach your team to reach their potential, hire and develop talent, and ensure a welcoming in-store experience. The role emphasizes teamwork, leadership, and a hands-on approach to payroll, budgeting, and daily store management.

Qualifications

• 2+ years retail Store Manager or service industry experience (preferred).
• Hospitality mindset in customer interactions.
• Strong people management and talent development.
• Effective leadership and communication skills.
• Technology proficient and able to operate a point-of-sale system.

Responsibilities

• Lead the customer and associate experiences in your store.
• Drive a profitable business by focusing on customer experience, operational performance, visual standards, and community engagement.
• Coach your team to reach their full potential and ensure a welcoming experience for all customers and associates.
• Hire and build an effective store team through training, coaching, and talent development.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Develop a strong operational dynamic within the team to achieve store goals.
• Promote in-store community events and partnerships.
• Oversee store profitability, budgeting, and payroll using reporting tools.
• Manage day-to-day operations including opening and closing.

Skills

Hospitality mindset

People management

Leadership

Communication skills

Technology proficient

POS proficiency

Business acumen

Time management

Job description

KnitWell Group's LOFT in Huntington Beach is seeking a Store Manager to lead the customer and associate experiences. You will drive a profitable business by focusing on customer service, operations, visual standards, and local community engagement.

You will coach your team to reach their potential, hire and develop talent, and ensure a welcoming in-store experience. The role emphasizes teamwork, leadership, and a hands-on approach to payroll, budgeting, and daily store management.