Store Manager: Lead Customer Experience & Team Growth

KnitWell Group; Loveland (CO); On-site; USD 58,000 - 69,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Job summary

KnitWell Group operates LOFT brands in the United States. A Store Manager in Loveland, CO will lead the customer and associate experiences, drive profitability, oversee operations, and maintain visual standards while fostering community engagement.

You will coach your team, hire talent, and use technology to deliver a seamless omnichannel shopping experience. The role requires 2+ years in retail leadership and strong communication, with a hospitality mindset and payroll/budgeting focus.

Qualifications

• 2+ years in retail store management or service industry.
• Hospitality mindset when engaging with customers and associates.
• Strong people management, leadership, and communication skills.
• Ability to develop talent and coach teams.
• Tech proficient; operate the POS system.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Inspire, educate, and coach associates to apply brand behaviors to create genuine connections.
• Use technology to provide omnichannel shopping experiences.
• Hire and build a store team through training, coaching, and talent development.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Develop a strong operational dynamic within the team to achieve store goals.
• Promote in-store community events and philanthropic partnerships.
• Oversee store profitability, budgeting, and payroll.
• Analyze reporting to develop short and long-term retail plans.
• Manage the day-to-day operations of the store, including opening and closing.

Skills

Customer focus

Leadership

Communication

People management

POS/Tech proficiency

Store operations

Tools

POS System

Job description

KnitWell Group operates LOFT brands in the United States. A Store Manager in Loveland, CO will lead the customer and associate experiences, drive profitability, oversee operations, and maintain visual standards while fostering community engagement.

You will coach your team, hire talent, and use technology to deliver a seamless omnichannel shopping experience. The role requires 2+ years in retail leadership and strong communication, with a hospitality mindset and payroll/budgeting focus.