Customer-Centric Store Leader

N23 Premium Brands Opco LLC; City of Albany (NY); On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Job summary

LOFT in Albany, NY, part of KnitWell Group, seeks a Store Manager to lead customer and associate experiences and drive profitable store performance. You will focus on exceptional service, visual standards, and community engagement across our brand portfolio.

You will hire, coach, and develop a strong store team, foster an inclusive, engaging work environment, and leverage technology for seamless omnichannel shopping while managing daily operations.

Qualifications

• 2+ years retail Store Manager or service industry experience preferred.
• Hospitality mindset when engaging with customers and associates.
• Strong people management and talent development skills.
• Effective leadership, interpersonal, and communication abilities.
• Technology proficient with POS systems.
• Strong business acumen with ability to develop strategies.

Responsibilities

• Lead customer and associate experiences in the store.
• Drive profitability through customer experience, ops, visuals, and community engagement.
• Coach and develop store team to reach potential and deliver excellent service.
• Hire and build an effective store team through training and coaching.
• Promote inclusive store environment and oversee payroll and budgeting.
• Analyze reports to develop short and long-term retail plans.
• Manage day-to-day operations including opening and closing.

Skills

Store management

Hospitality mindset

People management

Leadership

Communication

POS system

Business acumen

Organization

Tools

Point-of-Sale system

Job description

LOFT in Albany, NY, part of KnitWell Group, seeks a Store Manager to lead customer and associate experiences and drive profitable store performance. You will focus on exceptional service, visual standards, and community engagement across our brand portfolio.

You will hire, coach, and develop a strong store team, foster an inclusive, engaging work environment, and leverage technology for seamless omnichannel shopping while managing daily operations.