Store Manager - Lead Customer Experience & Team Growth

N23 Premium Brands Opco LLC; Silver Spring (MD); On-site; USD 56,000 - 67,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Job summary

KnitWell Group, parent to LOFT, is hiring a Store Manager for the Downtown Silver Spring, MD location. You will lead customer and associate experiences, drive a profitable business, and coach your team to deliver exceptional service in a welcoming environment.

You will oversee operations, budgeting, payroll, and community partnerships, while leveraging technology to create a seamless omnichannel shopping experience. Join a brand-focused, results-driven retail team.

Qualifications

• 2+ years retail Store Manager or service industry experience (preferred).
• Brings a hospitality mindset when engaging with customers and associates.
• Strong people management skills and an ability to develop talent.
• Effective leadership, interpersonal, and communication skills.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to develop strategies to drive results.
• Action-oriented mindset with ability to organize, delegate, and prioritize assignments.

Responsibilities

• Lead the customer and associate experiences in the store and drive a profitable business.
• Coach the team to reach their full potential and ensure a welcoming experience for customers and associates.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Hire and build an effective store team through training and development.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Oversee store profitability, budgeting, and payroll; analyze reporting for store plans.
• Manage day-to-day operations, including opening and closing the store.

Skills

Customer service

People management

Leadership

POS system

Budgeting

Operations

Communication

Tools

POS system

Job description

KnitWell Group, parent to LOFT, is hiring a Store Manager for the Downtown Silver Spring, MD location. You will lead customer and associate experiences, drive a profitable business, and coach your team to deliver exceptional service in a welcoming environment.

You will oversee operations, budgeting, payroll, and community partnerships, while leveraging technology to create a seamless omnichannel shopping experience. Join a brand-focused, results-driven retail team.