Store Manager - Collectibles & Guest Experience

Pop Mart; Los Angeles (CA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

401k

Health insurance

PTO

Paid sick leave

Family leave

Job summary

POP MART in Los Angeles, CA seeks a Retail Store Manager to oversee daily operations, develop a high-performing team, and ensure a premium customer experience across the store. You will manage sales, inventory, visual merchandising and community engagement while driving growth and brand standards.

The role reports to the District/Area Manager and requires flexibility to work evenings, weekends, and peak periods, with occasional travel to support openings and events.

Qualifications

• 3+ years of retail management experience leading high-volume, customer-focused stores.
• Experience leading teams of 10 or more employees, including coaching and developing leaders.
• Strong understanding of retail KPIs and using metrics to drive performance.

Responsibilities

• Lead overall store performance including sales, payroll, expenses, profitability and operations.
• Drive KPIs: Sales, Conversion, UPT, ATV, payroll productivity, inventory accuracy, customer satisfaction.
• Lead product launches, limited-edition releases and promotional campaigns.
• Create exceptional customer experiences and act as POP MART brand ambassador.
• Oversee scheduling, cash handling, stockroom, inventory and loss prevention.

Skills

Retail management

Team leadership

Customer experience

Education

Associate’s or Bachelor’s degree in Business, Retail Management, or a related field

Job description

POP MART in Los Angeles, CA seeks a Retail Store Manager to oversee daily operations, develop a high-performing team, and ensure a premium customer experience across the store. You will manage sales, inventory, visual merchandising and community engagement while driving growth and brand standards.

The role reports to the District/Area Manager and requires flexibility to work evenings, weekends, and peak periods, with occasional travel to support openings and events.