Store Manager - Premium Pop Culture Retail

Pop Mart; San Francisco (CA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

401k

Health insurance

PTO

Paid sick leave

Family leave

Job summary

POP MART seeks a Store Manager in San Francisco to lead a busy, high‑volume retail location. You will drive customer experience, coach a strong team, manage inventory, and execute store campaigns with a premium brand standard.

You''ll report to the District/Area Manager and own performance metrics while promoting POP MART's collectibles and artist collaborations across the store.

Must be available evenings, weekends, and holidays; travel up to 10% for openings and trainings.

Qualifications

• 3+ years of retail management experience in high-volume stores.
• Experience leading teams of 10+ employees with coaching and development.
• Strong understanding of retail KPIs and using metrics to drive performance.
• Excellent leadership, communication, and problem-solving skills.
• Bachelor's degree in Business, Retail Management, or a related field preferred.

Responsibilities

• Lead a high-performing store leadership team and staff.
• Foster a positive, customer-first culture that reflects POP MART's values.
• Own store financials including sales, payroll, expenses, and profitability.
• Drive KPIs: Sales, Conversion, Units Per Transaction, Average Transaction Value, payroll productivity, inventory accuracy.
• Execute product launches, limited-edition releases, and promotional campaigns.
• Represent POP MART in community events and cross-functional projects.

Skills

Retail management

Team leadership

Sales performance

KPIs

Visual merchandising

Communication skills

Customer service

Education

Bachelor's degree in Business / Retail Management or related field

Job description

POP MART seeks a Store Manager in San Francisco to lead a busy, high‑volume retail location. You will drive customer experience, coach a strong team, manage inventory, and execute store campaigns with a premium brand standard.

You''ll report to the District/Area Manager and own performance metrics while promoting POP MART's collectibles and artist collaborations across the store.

Must be available evenings, weekends, and holidays; travel up to 10% for openings and trainings.