Store Leadership & WOW Experience Manager

Kendra Scott, LLC; Asheville (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Kendra Scott is seeking a full-time Assistant Manager to serve as the Store Manager’s right hand, shaping store strategy and leading a memorable brand experience. You will train and coach the team to deliver WOW service, while prioritizing philanthropic impact and operational excellence.

As a pivotal leader, you’ll drive sales, manage store performance, and uphold brand culture through strong communication, collaboration, and integrity across all interactions and events.

Responsibilities

• You’re Customer Focused: model, teach, and coach WOW service with a customer-first mindset.
• You Drive Results: maximize store productivity and drive KPIs with guest connections.
• You Believe in Developing Talent: motivate and recognize your team to grow their potential.
• You Build Networks: increase brand awareness through community initiatives and events.
• You Instill Trust: act with integrity and uphold asset protection standards.
• You Communicate Effectively: provide clear feedback and listen to diverse opinions.
• You are Nimble: adapt to evolving business needs with curiosity and flexibility.
• You Collaborate: bring people together to achieve common goals and accountability.

Skills

Customer focus

Leadership

Sales leadership

Team coaching

Job description

Kendra Scott is seeking a full-time Assistant Manager to serve as the Store Manager’s right hand, shaping store strategy and leading a memorable brand experience. You will train and coach the team to deliver WOW service, while prioritizing philanthropic impact and operational excellence.

As a pivotal leader, you’ll drive sales, manage store performance, and uphold brand culture through strong communication, collaboration, and integrity across all interactions and events.