Brand Experience Manager — Retail Store Leadership

Kendra Scott, LLC; Wichita (KS); On-site; USD 42,000 - 64,000; Full time

Job summary

Kendra Scott is seeking a full-time Assistant Manager to serve as the Store Manager’s right hand in shaping business strategy and delivering an exceptional brand experience. You will train and coach a team to provide WOW experiences, drive store performance, and support philanthropic initiatives while upholding operational excellence.

Your leadership will focus on developing talent, achieving KPIs, and modeling the integrity and culture that defines Kendra Scott across its store network.

Qualifications

• Bachelor’s degree or equivalent work experience.
• You've led functional teams in a retail management role previously.
• You can multi-task and have attention to detail; priority-setting and time management are your strong suits.
• You know how to lead and develop teams and define success as having a significant impact on other’s careers.
• You have strong connections with local media, non-profit organizations, and other key partners to drive traffic and brand awareness.
• You have a passion for Kendra Scott and what the brand represents, Family, Fashion, and Philanthropy.
• Ability to relocate long-term to pursue career growth opportunities is strongly preferred.
• Must be available to work at least 30 hours per week, including nights and weekends.

Responsibilities

• You’re Customer Focused: model, teach, and coach WOW service with a customer-comes-first mentality.
• You Drive Results: drive sales by maximizing store productivity and guest connections.
• You Believe in Developing Talent: motivate and inspire your team through feedback and coaching.
• You Build Networks: increase brand awareness through philanthropic efforts and community initiatives.
• You Instill Trust: maintain integrity and follow policies with audit and shrink controls.
• You Communicate Effectively: articulate clear messages and provide ongoing feedback.
• You are Nimble: adapt and learn across different business areas.

Skills

Customer service leadership

Retail management

Team training

Brand experience

Education

Bachelor’s degree or equivalent work experience

Job description

Kendra Scott is seeking a full-time Assistant Manager to serve as the Store Manager’s right hand in shaping business strategy and delivering an exceptional brand experience. You will train and coach a team to provide WOW experiences, drive store performance, and support philanthropic initiatives while upholding operational excellence.

Your leadership will focus on developing talent, achieving KPIs, and modeling the integrity and culture that defines Kendra Scott across its store network.