WOW-Driven Retail Store Leader

Kendra Scott; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Kendra Scott is seeking a full-time Assistant Manager for our Houston store. You will serve as the Store Manager’s right hand, coaching a team to deliver WOW guest experiences and drive sales while prioritizing philanthropic impact and operational excellence.

Lead, train, and develop staff to meet store goals, uphold brand standards, and foster a welcoming family atmosphere. This role emphasizes leadership, integrity, and a proactive approach to daily operations.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Proven experience leading retail teams and delivering WOW guest experiences.
• Strong training, coaching, and feedback skills.
• Ability to drive store performance through KPI focus.
• Excellent communication and relationship-building abilities.
• Demonstrated integrity and adherence to company policies.

Responsibilities

• You’re Customer Focused: model, teach, and coach WOW service with a customer-first mindset.
• You Drive Results: lead sales efforts and develop plans to hit KPIs and revenue targets.
• You Believe in Developing Talent: motivate, train, and recognize your team’s growth.
• You Build Networks: expand brand presence through philanthropy and community events.
• You Instill Trust: act with integrity and protect assets and policy standards.
• You Communicate Effectively: provide clear messages and ongoing feedback.
• You are Nimble: adapt to varied business needs and opportunities.
• You Collaborate: work with teammates to achieve shared goals.
• You’re Action Oriented: use data to make timely business decisions.
• You Display Courage: lead with confidence and champion ideas.
• You Ensure Accountability: take responsibility for outcomes and actions.
• You Make Good Decisions: balance speed and quality in decision making.

Skills

Customer Focused

Drive Results

Developing Talent

Build Networks

Instill Trust

Communicate Effectively

Nimble

Collaborate

Action Oriented

Courage

Accountability

Make Good Decisions

Education

Bachelor’s degree or equivalent work experience

Job description

Kendra Scott is seeking a full-time Assistant Manager for our Houston store. You will serve as the Store Manager’s right hand, coaching a team to deliver WOW guest experiences and drive sales while prioritizing philanthropic impact and operational excellence.

Lead, train, and develop staff to meet store goals, uphold brand standards, and foster a welcoming family atmosphere. This role emphasizes leadership, integrity, and a proactive approach to daily operations.