Brand Experience Lead - Retail WOW and Growth

Kendra Scott; Tulsa (OK); On-site; USD 38,000 - 54,000; Full time

Job summary

Kendra Scott seeks an enthusiastic, full-time Assistant Manager to act as the Store Manager’s right hand, guiding brand experience and business strategy. You will train and coach a team to deliver WOW experiences, drive revenue, and uphold exceptional operations.

You’ll foster philanthropy, lead with integrity, and advocate for the brand across the store. You will also manage performance, develop talent, and build networks to grow store presence while ensuring customer focus and a strong team

Qualifications

• Bachelor’s degree or equivalent work experience.
• Experience leading functional teams in a retail management role.
• Ability to multi-task with strong attention to detail; prioritization and time management.

Responsibilities

• Model, teach, and coach WOW service to guests.
• Drive store sales and KPI-focused planning as a WAM.
• Develop talent through feedback, coaching, and recognition.
• Increase brand awareness through events and community initiatives.
• Maintain integrity and assets; follow policies and procedures.
• Communicate clearly and provide ongoing performance feedback.
• Be adaptable and collaborative in a fast-paced retail environment.
• Make quick, informed decisions to hit store goals.

Skills

Customer service

Sales

Training

Coaching

Leadership

Communication

Team building

Brand experience

Education

Bachelor’s degree or equivalent work experience

Job description

Kendra Scott seeks an enthusiastic, full-time Assistant Manager to act as the Store Manager’s right hand, guiding brand experience and business strategy. You will train and coach a team to deliver WOW experiences, drive revenue, and uphold exceptional operations.

You’ll foster philanthropy, lead with integrity, and advocate for the brand across the store. You will also manage performance, develop talent, and build networks to grow store presence while ensuring customer focus and a strong team