Store Leadership & Team Coach (Retail)

T-Mobile; Colville (WA); Presencial; USD 43.000 - 101.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental and Vision Insurance

401(k) with matching

Employee Stock Purchase Plan

Paid time off and holidays

Descripción de la vacante

T-Mobile USA, Inc. is a major wireless carrier in the United States seeking a customer-focused leader to support Mobile Experts in delivering exceptional service in-store. The role includes coaching, product knowledge, and maintaining store standards to enhance the customer experience and drive results.

You will lead by example, stay current on products, services, and leadership best practices, and help the team meet monthly performance goals while upholding company policy and store procedures.

Formación

• Communication is required.
• Leadership is required.
• Store operations knowledge is required.

Responsabilidades

• Customer: orient and ground Mobile Experts to loving our customers.
• Ensure customer needs are met and customers feel confident and cared for.
• Observe interactions and provide feedback for training and coaching.
• Manage customer wait time and stay updated on products, services and promotions.
• Owner: lead by example with updated product knowledge and leadership practices.
• Coordinate with Mobile Experts to meet monthly success metrics and training deadlines.
• Maintain store environment and adhere to national planograms and visual displays.
• Ensure team knowledge of store systems and corporate communications.

Conocimientos

Communication

Leadership

Store Operations

Educación

High School Diploma/GED

Descripción del empleo

T-Mobile USA, Inc. is a major wireless carrier in the United States seeking a customer-focused leader to support Mobile Experts in delivering exceptional service in-store. The role includes coaching, product knowledge, and maintaining store standards to enhance the customer experience and drive results.

You will lead by example, stay current on products, services, and leadership best practices, and help the team meet monthly performance goals while upholding company policy and store procedures.