Store Leadership Coach: Retail Sales & Service

T-Mobile US Inc.; Eastgate (GA); On-site; USD 58,000 - 101,000; Full time

Job summary

T-Mobile USA, Inc. is seeking a Retail Team Leader to guide the store’s sales and service delivery. You will coach and develop team members, ensure product knowledge, and uphold store standards to drive performance and customer satisfaction.

The role emphasizes coaching, leadership, and operational management to meet targets while delivering a superior customer experience at the point of sale.

Qualifications

• High School Diploma or GED required for eligibility.
• Minimum 1 year of customer service or sales experience in retail preferred.

Responsibilities

• Lead and develop retail team to meet sales targets and deliver service excellence.
• Coach and train staff on product knowledge and customer interaction.
• Manage store operations including visual merchandising and plan-o-gram compliance.
• Monitor store expenses, discounts, and credits to support financial goals.
• Oversee customer wait times and ensure needs are met through team coordination.
• Stay updated on products, services, and leadership practices to guide the team.

Skills

Change Agility

Change Management Coaching

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Engaging People

Escalation Resolution

Leadership

Performance Monitoring

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Retail Team Leader to guide the store’s sales and service delivery. You will coach and develop team members, ensure product knowledge, and uphold store standards to drive performance and customer satisfaction.

The role emphasizes coaching, leadership, and operational management to meet targets while delivering a superior customer experience at the point of sale.