Store Leadership: Sales & Customer Experience Lead

Torrid; Pleasant Hill (CA); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Associate discount 50%

Monthly discount coupon

Mental health resources

Sick time

Job summary

Torrid in Pleasant Hill, CA is seeking a Keyholder to support the store management team and deliver an exceptional shopping experience. You’ll help open and close the store, model strong selling skills, and ensure the store meets KPI goals.

You’ll assist with merchandise execution, maintain a clean, inviting environment, handle register transactions, and step in as Manager on Duty when needed. A flexible schedule including holidays, nights and weekends is required.

Qualifications

• Previous specialty/apparel retail management experience preferably in a similar role with proven ability to lead teams to success and proven sales performance.
• Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience.
• Retail and fashion are always changing, so flexibility and ability to adapt to any situation, the environment, challenges, job duties, and work schedules are pillars to your success.
• Be fashioned focused and stay on top of current trends.

Responsibilities

• In partnership with management team, ensure store is achieving company objectives and KPI goals
• Set the example for The Torrid Connection through selling skills and customer service, ensuring the team is providing a shopping experience that will encourage positive customer connections and loyalty
• Support management team in implementing merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop
• Perform register functions while using your sales, promotion and product knowledge to drive add-on sales
• Assumes responsibility of all store operations when Store Management is out of the store as acting Manager on Duty
• Ability to work a flexible schedule inclusive of holidays, nights and weekends

Skills

Retail management

Team leadership

Sales performance

Job description

Torrid in Pleasant Hill, CA is seeking a Keyholder to support the store management team and deliver an exceptional shopping experience. You’ll help open and close the store, model strong selling skills, and ensure the store meets KPI goals.

You’ll assist with merchandise execution, maintain a clean, inviting environment, handle register transactions, and step in as Manager on Duty when needed. A flexible schedule including holidays, nights and weekends is required.